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- Modern Call Center Solutions - Keeping in Touch is the Key - By : Trevor Mulholland
Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet t
- Have You Hugged a Customer Today? - By : Kathy Gulrich
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said. Boy, was I mistaken
- CEM Can Improve Customer Loyalty - By : Colin Shaw
A 5 percent increase in customer retention increases profits by 25 to 95 percent. The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped
- All of the World of Business Is a Stage - By : Doug Emerson
One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are
- We Got It Wrong: Never Under Promise and Over Deliver - By : Debbie Jenkins
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know li
- Listen to Suggestions - By : Paul Jerard
If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with a
- Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong - By : Debbie Jenkins
The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our Trust A bad attitude to customer service can literally destroy your business. So, I thought I'd share my response to wha
- Committed To Your Customer? Prove It When They Complain! - By : Larry Galler
Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are also proudly advanced in Mission, Vision, and Values S
- The Consumer Power - By : R.G. Srinivasan
While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind these gra
- Hit The Jackpot With Customer Complaints - By : Allyn Cutts
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Heres why
- Small Business Customer Service Can Work Against You - By : Denise O'Berry
Is the special treatment you designed specifically to keep customers coming back working against you? A local jeweler offers free lifetime battery replacement for any watch he sells. It's a good h
- Why Communication Skills Dont Work In Customer Service - By : Tim Dawes
Every time my firm conducts communication skills training, we know someone is going to object. That doesn't work. Everybody's heard of active listening. You can't use that stuff anymore. And
- I Wont Tell My Lawyer but I Will Tell You - By : Darcie Davis
A general counsel of a large international consulting firm told us about his experience talking to an interviewer who had called to discuss his satisfaction level with his outside law firm. He had
- Saying Thank You to Your Clients - By : Brande Brown
Thanking your customers - Why you should do it and how
- Responding to Complaints - By : Jennifer Stewart
It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client
- Customer First Customer Service - By : F McDuffee
The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, email and web sites offer more options to customers th
- Turning Customer Mistakes Into Raving Fans - By : Denise O'Berry
When you make a mistake with a customer, should you write them off as lost -- never to return again? Nope. There have been numerous studies which show that a customer who has had a problem and got
- How to Win the Hearts of Your Customers and Friends - By : Debby Sibert
Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's espe
- Learn to Anticipate Your Customers Needs - By : Mary Gardner
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although Ive been less than pleased with the customer service so fa
- What Type Of Software Is This? - By : James NK Khoo
The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box. How can any self respecting businessman (even a small one at t
- Is Your Food Establishment Clean? - By : Vernon Stent
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". I mean, do you and your staff really care about cleanliness and hygiene?
- Mexico: Online OrderingDont! - By : Douglas Bower
I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and
- The Art of Giving Great Service - By : David Evans
Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if yo
- Putting The Service Back In Customer Service - By : Mike Magana
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Tod
- Customer Service For Huge Profits - By : Christos Varsamis
Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future or not. There are two vital components t
- Successful Call Center Performance Management System - By : Greg Meares
Establishing an effective performance management system, with-in the call centercustomer service arena, is critical when you desire to deliver "best in class" service and sales. Outlined below is
- Angry Customers - What Do They Really Want, and How To Give It To Them - By : Robert Bacal
You probably see hostile customers every day. You know, the ones that treat you like a personal dumping ground for everything that has ever gone wrong in their lives? They may be sarcastic, or abusi
- Phone Answering Skills for Support Staff - By : Paul Smith
How you answer your phone can make or break your company. In the age where the Internet has become indispensable, the good old telephone is still a favourite when it comes to customer service. Peopl
- CRM Business Relationship - By : Rasmus Nielsen
A business relationship is different from any other kind of relationship, being a personal or a social relationship. However, to understand what a business relationship means, it is necessary to ide
- How Do I Love You, Let Me Count The Ways, Heres How I Do It At Solutions Ink ! - By : Steven Schneidman
Having been in business for over 20 years I sit marvelling at the change of business. I first started out of University working for a large Canadian Bank. Each account manager had a secretary and th
- Customer Service WarningWhat to Watch For: Indications We Have a Customer Service Problem - By : Alan Boyer
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated. Yet, what you hear from your employees is, Stupid customers! They just dont unders
- How Customer Friendly is Your Credit Policy? - By : Michelle Dunn
Its a classic mistake for business owners. They start a business that is focused on their product and not on the credit end of their business. Luckily, a popular new book by Michelle Dunn makes
- Keeping Your Cool When The Customer Gets Hot - By : Lydia Ramsey
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and
- Angry and Abusive Customers - Applying The Right Mindset Makes Your Life Easier - By : Robert Bacal
We all have to deal with difficult, angry or even manipulative customers. The process is usually infuriating, frustrating and time consuming. While it often seems we are at the mercy of unpleasant c
- Is Your Professional Office Anything But? - By : Bill Knell
Its the nightmare that everyone who has ever been to a medical, dental or veterinary office fears more then having a tooth pulled or watching a doctor snap on some plastic gloves. Its the unprofes
- Bad Customer Service Turned Around - By : Mary Gardner
Its all in who you know
- Customer Service - The Disney Way - By : Martin Haworth
We had been there a number of times. Ever since our first trip there in 1980 - quite an adventure at that time when travelling from the UK. On that very first visit, my wife was pregnant with our fi
- Customer Service Internet Style - 10 Tips To Improve Your Service - By : Elizabeth McGee
Quality customer service is the lifeblood of any business. If you understand that it costs more to find a customer than it does to keep one then you will appreciate the importance of good, qualit
- Your Existing Clients - How a Few Clicks and Good Response Time Will Save You! - By : Anthony Jewell
As you develop your company you will start to pick up clients online. This is when you will start seeing the rewards of your efforts but also when you will start to learn the lessons that will shape
- Check Yourself for Outstanding Customer Service - By : Ed Sykes
Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that, while waiting on line, the service
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