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- The Three Elements of Building Long Term, Profitable Business Relationships - By : Kenneth Wallace
There are three basic elements of building long term profitable business relationships. What needs to be kept in mind is that the following process should be followed FOR EACH PROSPECT. This can
- Are You Hearing Your Customers? - By : Andrea Feinberg
Communication is a remarkable occurrence. Could any business survive without it? As owners or representatives of an enterprise, we spend countless hours, funds and energy to be heard, to craft ou
- Customers R Us! - By : Dr. Gary S. Goodman
It always amazes me how business people detach themselves from their customers, especially linguistically. Customers are referred to, over and again, as they, as in What are they thinking? and
- Quality of Customer Service is Most Important - By : James Hunt
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People respond positively to good customer servi
- The Customers Always Right : The Grand Illusion - By : Jay Bartels
I have to tell you I was dumb founded by what I was hearing from the Cingular Customer Service? Rep. Wasn't this the same company that spent millions of dollars with their ad campaigns, telephone
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